The following is a list of the most frequent asked questions that we have received. We have also provided responses to those questions for your convenience.

Q. What are the initial setup costs for your services?

A. Minimal. We are proud to say that we are very conscious of keeping your cost down.

Q. Do I need a computer or any other equipment to file electronically?

A. No. We provide a pick-up service for the information that is required for processing claims. Electronic claim processing can then begin once the information is entered into our system. A superbill can be picked up at your location, sent by mail, faxed or delivered by a professional carrier.

Q. How can Empire Medical Billing improve your cash flow?

A. We challenge all rejected claims and dramatically reduce your accounts receivable. We file all claims electronically, which maximizes your insurance claim reimbursements to the shortest possible time. We eliminate the overhead expense associated with insurance billing such as salaries, vacations, sickness, training, turnover, office space, computer hardware and software, and other operation necessities. In many cases this can result in substantial savings of 60% or more.

Q. Will there be a delay in billing while we are being set up for electronic claims filing?

A. No, your regular billing cycle will continue while we set you up for electronic billing. When you contract with Empire Medical Billing, we will begin filing paper claims immediately so that there is no delay in your billing. As soon as your practice / operation is set up to file claims electronically, we automatically begin transmitting your claims through a clearinghouse aor directly to the insurance carriers.

Q. Would it be more cost effective to file electronic claims in-house instead of using a billing service?

A. No, We substantially reduce your operation overhead (salary, benefits, office space, are eliminated). And, we do all of the above at a small fraction of what it would cost your operation to perform the same tasks. An effective billing service is much more detail oriented specialty then most in-house billers realize. As an example there are many trade secrets that can be applied to most situations that can result in operation saving and consistency in payments. We understand or have access to government polices and programs. Keeping up-to-date with all this information can be extremely time consuming to your operation. We understand the importance of the details that insurance companies need for proper payment. We stay informed of all ICD-9 and CPT code changes, and we use our contacts with the carriers to stay abreast of any internal changes that may impact or result in reduced payments / or non payments for your practice.

Q. Can Empire Medical Billing collect on overdue accounts?

A. We sure can actually, we will follow-up on all your receivables in order to reduce un-collectable accounts. We have an excellent system for tracking outstanding monies owed to you.

Q. Can Empire Medical Billing handle multiple Medical specialties within a single practice / operation?

A. Yes, we incorporate state of the art technology and the most effective billing techniques available to handle multiple physicians within a practice.

Q. Can your operation handle large businesses such as hospital and nursing homes?

A. Absolutely| We currently are servicing several larger accounts.

Q. How long does it take to receive reimbursement?

A. The average time to collect on electronic reimbursement is between 8 to 15 days.

Q. Can Empire Medical Billing facilitate long distance contracts?

A. Yes we can. Out of town clients are handled the same way. Information is exchanged through fax, telephone, e-mail, regular mail or commercial carriers.

Q. How much does our service cost?

A. You have two choices, you can either choose to be billed at a flat monthly rate or we can charge a percentage based on the monies that we collect for your practice. Fees for "FULL BILLING and Collection Service" are competitively priced and vary based on the size of your practice, and the scope of services provided.

Q. Does Empire Medical Billing charge annual renewal fees?

A. No. We do not have any licensing fees nor other ongoing charges. If you relocate, however, we ask that you let us know so that we can update our records. In addition, we will provide you with information about how to handle data exchange when you add a new location or grow your business.

Q. Does your organization guarantee it services?

A. We certainly do. We feel confident about our services and that is why we get paid after you have collected from the insurance carrier. If we are unable to handle your immediate billing situation via phone, fax, e-mail, or through a commercial carrier, we will pickup your work with in one business day. Finally there is no charge to you for resubmitted claims if it is our fault for the claim being rejected.